Terms

By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you must stop using the website immediately.

 

If you are under 18 years old, you must ask your parent or guardian to read and accept these terms on your behalf.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes, so please check back often.

 

You may only view, print out and use the website for your own personal, lawful, non-commercial use, provided that you do not:

a. remove any copyright or other proprietary notices contained on the website;

b. use the website in any manner that may infringe any of our rights or the rights of a third party; or

c. reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit the website in any way, including for any commercial purpose, without our prior written consent.

 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site or any media produced by MGVT is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site and other media is at your own risk.

You acknowledge that the website is provided “as is” and on an “as available” basis, and (to the extent permitted by law), is provided without any guarantee, conditions or warranties.

 

By making purchases, you give MGVT the right to store your personal details including but not limited to your name, address, phone number, purchase details and any other information needed. You may request this information, and request all information that MGVT has about you to be deleted.

 

You agree that MGVT may monitor, edit or remove any comments, details or other media that we determine in our sole discretion are unrelated, unnecessary, unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

 

You agree that Content you submit will not violate any right of any third-party, including intellectual property rights, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the website or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments.

 

We are not liable for any Content posted by other users and which is available on the website or any other channel including Facebook, YouTube and Daily Motion. In the event that you believe such content infringes any rights, or is illegal, then you should contact the site owner.

 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the website, other websites, or the Internet. We reserve the right to terminate your use of the website or any related website for any breach of these Terms of Service.

 

TO THE FULLEST EXTENT POSSIBLE IN NO EVENT SHALL WE BE LIABLE TO YOU WITH RESPECT TO USE OF THE WEBSITE INCLUDING ANY COMPETITIONS WE HOLD AND/OR BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF GOODWILL, LOST PROFITS, OR LOSS, THEFT OR CORRUPTION OF YOUR INFORMATION, THE INABILITY TO USE THE WEBSITE, OR DEVICE FAILURE OR MALFUNCTION. WE SHALL NOT BE LIABLE EVEN IF WE HAVE BEEN ADVISED, ARE, OR SHOULD OTHERWISE REASONABLY HAVE BEEN AWARE OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES CAUSED BY ERROR, OMISSION, INTERRUPTION, DEFECT, FAILURE OF PERFORMANCE, UNAUTHORISED USE, DELAY IN OPERATION OR TRANSMISSION, CONNECTIVITY FAILURE, COMPUTER VIRUS OR ANY OTHER HARM.

 

We do not exclude our liability (if any) to you for personal injury or death resulting from our negligence; fraud or fraudulent misrepresentation; or any matter for which it would be illegal for us to exclude or to attempt to exclude our liability. If any provision of these Terms of Service is found to be invalid for any reason, the invalidity of that provision will not affect the remaining provisions of these Terms, which shall remain in full force and effect.

 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the website constitutes the entire agreement and understanding between you and us and govern your use of the website, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

 

You may not assign, sub-license or otherwise transfer any of your rights under these Terms of Service.

 

These Terms of Service shall be governed by and construed in accordance with the laws of England, and the English courts will have exclusive jurisdiction over any claim arising from or related to the website.

Online Returns & Refunds Policy

When will I be refunded?

If you are not entirely happy with your purchase you can return your item/s within 28 days of delivery, for a full refund to the original payment.

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the payment card account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.

Returns Period

If you make a purchase online but change your mind once you’ve received your order, under the Consumer Contracts Regulations 2013, you are entitled to a full refund (via the original payment method) provided you notify us within 14 days of receipt that you wish to cancel your contract. You can inform us of your wish to cancel your order by email.

You will then have a further 14 days to return your product. You can return your goods either by post or directly to one of our stores, if you wish to make an exchange then you must visit one of our stores to do so (please see below for more details on our online exchange policy).

If you are not cancelling your contract with us please indicate the correct return code of the returns form. If you are returning your product due to a fault etc then the time limit highlighted in the Faulty or damaged goods will apply, otherwise you will have 14 days in which to return your product for a full refund (via your original method of payment).

Online Exchanges

At MGVT LIMITED, we want you to be happy with every purchase you make with us. Accordingly, you may try the goods on as if you were in a store. In the event that you are not satisfied, and you wish to exchange a product, you may do so within 28 days of receiving your order. (This excludes furniture, please see Returning furniture below.)

Faulty or Damaged Goods

If you make a purchase online but find when you receive your purchase it is either faulty or damaged, then you have up to 30 days to reject the goods, from the date of purchase, and return it to us to receive a full refund.

Your responsibility and our liability

Whilst you are deciding whether to retain your purchase, you do have a statutory duty to take reasonable care of our goods and they remain your responsibility until they arrive safe and sound at our warehouse.

We reserve the right to inspect all goods that are returned to us so please do not damage the goods whilst you inspect them or try them on for size. This includes any original packaging and labels, particularly if the packaging forms part of the goods i.e. boxed garments and gift items.

We do not accept liability for any goods that do not reach our warehouse nor can we accept liability for any goods that may be returned to us by mistake. It is therefore advised that any goods you may wish to return are done so via a recorded delivery service and retain the proof of postage. In the event that substantial damage has been caused to the product the we reserve the right to refuse a refund or exchange.

Where goods are returned damaged or not in their original packaging, we reserve the right to refund you in full less any deductions due by way of compensation for any damage that may have been caused. In the event that substantial damage has been caused then we reserve the right to refuse a refund or exchange.

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the correct payment within 14 days. Please note this usually takes between 3 – 5 days but may take up to 14 days.

Returning Outside the Returns Period

If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund in full.

We may instead return your purchase to you. Prior to sending it, you will be charged the delivery fee applicable to the products and your location.

Taking Care of Our Goods

You will naturally wish to inspect the products you order and try them on for size. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore, please ensure you do not damage the items (or the packaging where it forms part of the goods, for example, boxed garments and gift items) and, if you wish to return anything, that it reaches us in perfect condition. Where an item has a returns swing ticket attached, it must still be attached and undamaged upon return.

Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full less any amount due by way of compensation, to either repair the goods or to cover any loss.

Products that Cannot be Returned

The following items cannot be returned within the terms of our refund policy:

    Made-to-measure goods / altered

    Free items

Other items may be added to this list from time to time. This does not affect your statutory rights in respect of faulty, incorrect or damaged goods.

Refunding Delivery Charges

When you make a purchase online you have up to 28 days to cancel your contract and return your unwanted goods to either our warehouse or one of our stores. You will be entitled to a full refund, provided you meet the terms of our Returns & Refunds policy, including standard delivery charges if applicable, however you will be responsible for the cost of returning your goods.

Please note that we are unable to provide a refund of the delivery charges when you are only cancelling part of that order.

If you are returning a faulty good then we will reimburse you for the standard delivery cost of returning the goods to our warehouse.

Promotional Discounts & Refunds

If you used a promotional discount when paying for your order, the discount is applied to each item in the basket. In the event of a return, you will not be refunded the discounted amount.

Your Statutory Rights

Our refund policy does not affect your statutory rights in respect of faulty or damaged goods.